We thank you for shopping with us and hope that you are happy with your goods.
If for any reason you are not, please contact us.
Goods remain the property of Abbotstone House until full payment has been received.
Our policy lasts 14 days from the date of receipt of goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE NOTE: Cut lengths of fabrics, trims and haberdashery are not eligible for refund unless or faulty or damaged.
To complete your return, please contact us by email first please at email@example.com, then repackage and send your item back to us, (we advise using a signed for service). Please note the cost of return shipping is not included and non-refundable unless the item is faulty.
Please include your order number, name and address within your package.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receipt of product.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We can only replace goods if they are defective or damaged. If you need to exchange it for the same item, please send us an email at firstname.lastname@example.org and send your item to: Abbotstone House, Abbotstone House, The Holme, Hawes, DL8 3QR, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Abbotstone House, Abbotstone House, The Holme, Hawes, DL8 3QR, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a faulty or damaged goods, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.